tk988 Privacy Policy

At tk988, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use the tk988 platform. By creating an account or continuing to use our services, you acknowledge that you have read, understood, and agree to the practices described in this policy.

This policy applies to all users of tk988 located in Bangladesh and internationally. We are committed to maintaining the confidentiality of your information and complying with applicable data protection standards. This document is intended to be transparent and straightforward so that every player on our platform fully understands how their data is handled at every step.

1. Information We Collect

To provide you with a safe, personalised, and compliant gaming experience, tk988 collects several categories of personal and technical information. The types of data we may collect include but are not limited to the following:

• Personal identification information: full name, date of birth, email address, phone number, and residential address (including city, such as Dhaka, Chittagong, or Sylhet).
• Account credentials: your chosen username and a securely hashed version of your password.
• Financial information: transaction records, deposit and withdrawal amounts in BDT, preferred payment methods (e.g., bKash, Nagad, Rocket, Upay), and bank account details where applicable.
• Technical data: IP address, browser type and version, device type (mobile, tablet, desktop), operating system, session duration, and referring URL.
• Behavioural data: gameplay history, betting patterns, bonus usage, preferred game categories (such as cricket betting, slots, or live casino), and interaction logs within the platform.

2. How We Use Your Information

The information tk988 collects is used exclusively to operate, improve, and personalise our platform for your benefit and to fulfil our legal obligations. Specific uses include:

• Account creation, verification, and ongoing management of your tk988 player account.
• Processing deposits and withdrawals securely in BDT via your chosen payment method.
• Personalising your gaming experience by recommending relevant games, promotions, and cricket or slots offers suited to your preferences.
• Ensuring platform security, detecting and preventing fraud, money laundering, underage gambling, and other prohibited activities.
• Communicating with you about account updates, promotional offers, responsible gaming reminders, and material changes to our policies.

3. Payment and Financial Data

tk988 supports a range of local Bangladeshi payment methods including bKash, Nagad, Rocket, and Upay, as well as international options such as Visa and Mastercard. When you make a deposit or request a withdrawal, your financial data is transmitted over an encrypted connection. We do not store complete card numbers or full mobile banking PINs on our servers.

4. Cookies and Tracking Technologies

tk988 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, maintain your login session, and collect aggregate analytics about how players use our platform. Cookies are small data files stored on your device by your browser when you visit our site.

You may control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the tk988 platform, including the ability to remain logged in or access personalised features. We do not use third-party advertising cookies that track you across external websites.

5. Data Sharing and Disclosure

tk988 does not sell, trade, or rent your personal information to third parties for commercial or marketing purposes. We may share your data only in the following limited circumstances:

• With trusted payment processing partners (such as bKash and Nagad gateways) solely to complete your transactions — these partners are contractually bound to protect your data and may not use it for their own purposes.
• With technology and platform service providers (e.g., game studios, hosting providers, analytics services) who assist in operating and maintaining the tk988 platform — these parties process data only on our instructions.
• When required by applicable law, regulatory authority, or a valid legal process — in such cases, we will disclose only the minimum amount of information necessary to comply with the legal obligation.

6. Data Retention

tk988 retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes outlined in this policy. Specifically, we retain account information and transaction records for a minimum of five (5) years following account closure, in accordance with applicable financial record-keeping requirements.

Anonymised or aggregated data (which cannot reasonably be used to identify you) may be retained indefinitely for statistical and analytical purposes to help us improve the platform. When your data is no longer required, we securely delete or anonymise it in accordance with industry best practices.

7. Your Rights and Choices

As a tk988 user, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at the email address provided at the bottom of this page:

• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: If any personal information we hold is inaccurate or incomplete, you may ask us to correct or update it.
• Right to erasure: Subject to legal retention requirements, you may request that we delete your personal data from our systems.
• Right to restriction: You may request that we limit the way we use your personal data in certain circumstances.
• Right to withdraw consent: Where we process your data based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to your withdrawal.

8. Security Measures

tk988 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security practices include SSL/TLS encryption for all data in transit, secure hashing of passwords, access controls that restrict data access to authorised personnel only, regular security audits, and server-side firewalls and intrusion detection systems.

While we take every reasonable precaution to protect your information, no online platform can guarantee absolute security. In the unlikely event of a data breach that may affect your rights or interests, we will notify affected users in a timely manner and take all appropriate steps to contain and remediate the incident.

9. Third-Party Services and Links

The tk988 platform integrates with third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi to deliver the games available on our site. These providers operate under their own privacy and security frameworks. While tk988 only partners with reputable and vetted third-party providers, we are not responsible for the privacy practices of these external entities. Any personal data shared with these providers for the sole purpose of delivering game services is governed by their respective privacy agreements with tk988.

10. Age Restriction and Underage Gambling

tk988 strictly enforces an age restriction policy. Our services are intended solely for adults aged 21 and above. During registration and account verification, we collect date of birth and may require identity documents to confirm that users meet the minimum age requirement. If we discover that a user under the age of 21 has registered an account, we will immediately suspend that account, void any associated bonuses or winnings, and take steps to return any deposited funds.

11. Changes to This Privacy Policy

tk988 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, provide notice through the platform or by email. We encourage you to review this policy periodically to stay informed about how we handle your data. Your continued use of tk988 following any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact and Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tk988 handles your personal data, our support team is available to assist you. We aim to respond to all privacy-related enquiries within five (5) business days.

You may reach us by email at: [email protected] — please note this address is for written correspondence only and is displayed as plain text. We do not accept phone enquiries for privacy matters.